Safety is our top priority in Yaga, therefore we aim to ensure that you as a Buyer are always protected. Buyer Protection fee is applied to the applicable order value of your order automatically at checkout. The exact fee may vary depending on factors such as the applicable order value, the item category, the order type (single item or bundle), and the market in which the transaction takes place. The fee applicable to each purchase is always the one displayed at checkout.
What is Buyer Protection?
- Money safety – when a payment for an order is made in Yaga, your money will be safely deposited to Yaga. It is released to the Seller once you’ve received the item and confirm being happy with it by clicking "Item received". If the Seller doesn’t send out the item, you will be refunded in full – just let us know and we’ll take care of it.
- Return policy – if you receive the item and it is not as promised, then you have the right to return the item and get a refund for it. Read more about the return policy HERE.
- Support – in case you run into any problems, our fast and friendly support team is always here for you (contact us by submitting a request below).
We also use various other fraud prevention methods, such as a reporting system on the platform to prevent prohibited items or activities. Additionally, we strictly follow all personal data security measures.
It’s important to keep in mind that we can only offer protection to both the Buyer and the Seller if the payment is made through Yaga.