If 3 working days have passed since the Seller shipped the parcel and you still haven’t received an SMS notifying you of its arrival, it’s worth checking on it. Please keep in mind that during holidays, especially around Christmas, parcels tend to move more slowly.
You can track your parcel using the tracking code, which you’ll find by navigating to ‘My Yaga’ → My purchases → More info → click the activated parcel code. If you and the Seller agreed on alternative shipping arrangements, start by contacting the Seller directly to request the tracking code.
Can’t reach the Seller?
If the parcel was shipped via Omniva, you can contact the courier company directly to check the status. Make sure to provide them with the tracking code, which you can find from the navigation bar "My Yaga" → My purchases → Details → Tracking number.
Omniva customer support → 27042424, info@omniva.lv
DPD customer support → 67387284, info@dpd.lv
Wrong phone number on the order?
In this case, you won’t receive the usual SMS inviting you to collect your parcel. No worries - if you can locate your parcel using the tracking number or you know the incorrect phone number used, you can contact Omniva and ask them to update it to your correct number. After this change, you should receive the SMS as normal.
7-day time limit (may vary)
If the parcel is not collected from the parcel machine within 7 days, it will be automatically returned to the Seller. In that case, a new shipping fee must be paid in order for the parcel to be sent again. It is possible to extend the holding period by phone if needed - just make sure to call the numbers listed above in time.