If the Buyer doesn't collect the parcel before the collection period is over, it will be returned to the Seller. The return process depends on the courier:
DPD
The parcel is automatically returned to the parcel machine where it was originally sent from. DPD will notify you by message when the parcel has arrived. Collecting it comes at no extra cost to the Seller.
Omniva
The parcel is automatically returned to the parcel machine where it was originally sent from.
Omniva returns the parcel as "Receiver pays the service fee", so the Seller needs to pay a small amount at the machine when collecting the parcel. The courier will send you a message about this amount in advance. Keep the receipt and let Yaga Support know. We'll reimburse you for the full amount.
Smartposti
Smartposti is the exception: the parcel isn't returned directly to the Seller. Instead, it's sent to Smartposti's sorting center. To get your parcel back:
- Contact Smartposti customer service at +371 67815914 / klientuapkalposana@smartposti.comand ask for the parcel to be returned to you.
- Collect the parcel once it has arrived. If there is an additional fee, keep the receipt and let Yaga Support know. We'll reimburse you for the full amount.
Once you've received the parcel back
- Let us know by submitting a request. Include the order number in your request.
- If you had to pay anything to get the parcel back, attach the receipt or other proof of payment.
- We'll cancel the order and reimburse your return costs*. You can then list the item again and find a new Buyer.
*If you cancel the order yourself, unfortunately we won't be able to reimburse the return fee.
Note for Buyers:
Didn't collect your parcel? If the parcel isn't collected in time and is returned to the Seller, the order will be cancelled. You'll get a refund for the item price, but twice the shipping fee you paid will be deducted to cover the original delivery and the return.